better serve those who are concerned with how their ‘Personally Identifiable
the User of this Website and Coates IT, the owner and provider of this Website.
Coates IT takes the privacy of your information very seriously. This privacy
policy applies to our use of any and all Data collected by us or provided by
1. Definitions and interpretation
Collectively all information that you submit to Coates IT via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;
A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
We or us Coates IT of Ashleigh House, Thornley Gate, Hexham, Northumberland, NE7 9NH;
UK and EU Cookie Law
The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you
Any third party that accesses the Website and is not either (i) employed by Coates IT and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Coates IT and accessing the Website in connection with the provision of such services; and
The website that you are currently using, coates.it, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
a. the singular includes the plural and vice versa;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. "including" is understood to mean "including without limitation";
e. reference to any statutory provision includes any modification or amendment of it;
4. We may collect the following Data, which includes personal Data, from you:
a. Name Contact Information such as email addresses and telephone numbers;
b. Demographic information such as post code, preferences and interests;
c. IP address (automatically collected);
d. Web browser type and version (automatically collected);
e. Operating system (automatically collected);
f. A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
Our use of Data
5. For purposes of the Data Protection Act 1998, Coates IT is the "data controller".
6. We will retain any Data you submit for 12 months.
7. Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group.
8. All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security).
9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. internal record keeping;
Third party websites and services
10. Coates IT may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services have access to certain personal Data provided by Users of this Website.
12. We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
13. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Links to other websites
Changes of business ownership and control
16. We may also disclose Data to a prospective purchaser of our business or any part of it.
17. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Controlling use of your Data
18. Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
19. use of Data for direct marketing purposes; and
20. sharing Data with third parties.
Functionality of the Website
21. To use all features and functions available on the Website, you may be required to submit certain Data.
Accessing your own Data
23. You have the right to ask for a copy of any of your personal Data held by Coates IT (where such Data is held) on payment of a small fee, which will not exceed £5.00.
24. Data security is of great importance to Coates IT and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
25. If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
26. We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.
27. An external PCI compliant payment gateway handles all CC transactions.
28. We use regular Malware Scanning.
29. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
30. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
31. All transactions are processed through a gateway provider and are not stored or processed on our servers.
33. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
34. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. This consent will be represented to you every three month period. By giving your consent to the placing of Cookies, you are enabling Coates IT to provide a better experience and service to you. If you deny consent to the placing of Cookies you must leave the website immediately because the website cannot function effectively without cookies.
35. This Website may place the following Cookies:
Strictly necessary cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region), and to offer Live Chat Support, track the pages you visit via Google Analytics and other analytical software that Coates IT may deploy from time to time.
36. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
37. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
38. It is recommended that you ensure that your internet browser is
up-to-date and that you consult the help and guidance provided by the developer
of your internet browser if you are unsure about adjusting your privacy
Transfers outside the European Economic Area
39. Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA. We also share information with our group companies, some of which are located outside the EEA. These countries may not have data protection laws equivalent to those in force in the EEA.
43. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
44. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
46. Users can visit
our site anonymously.
Can change your personal information:
• By emailing us
• By calling us
• By chatting with us or by sending us a support ticket
COPPA (Children Online Privacy Protection Act)
47. When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We will notify the users via in-site notification
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
48. The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
· Send information, respond to inquiries, and/or other requests or questions
· Process orders and to send information and updates pertaining to orders.
· Send you additional information related to your product and/or service
· Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
· Not use false or misleading subjects or email addresses.
· Identify the message as an advertisement in some reasonable way.
· Include the physical address of our business or site headquarters.
· Monitor third-party email marketing services for compliance, if one is used.
· Honor opt-out/unsubscribe requests quickly.
· Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
· Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.
You may contact Coates IT by email at firstname.lastname@example.org.
01 May 2017